TMC Outsourced Contact Center
A Complete and Standard Outsourced Contact Center Service Provider

TMC Outsourced Contact Center

Providing customers with the complete range of call center services in accordance with ISO 9001:2015 standards. Your company doesn’t have to invest in system costs or expenses related to employees including personnel management. Immediately increase business or marketing capabilities. Easier for customers to contact your company. Add new services at any time.

Main Website

Outsource Call Center Service Business by
Thailand Yellow Pages

Inbound Services

General Services Information
Service center providing general information related to goods and services, appointment scheduling, queuing and registration for various activities.
Help Desk
Service center providing how to use goods and other products.
Complaint Handling
Complaint center related to goods and services.
Order Taking
Telephone and online order taking center

Data Cleansing Service

Checking and removing duplicate information
Adding missing details, for example name and surname, date of birth phone number, postal codes, etc.
Identifying and correcting the irrelevant, inaccurate, incomplete or outdated information.

Outbound Services

Telemarketing
Calling target audience to present, invite and provide primary information about goods and services or renew the membership of such goods and services to increase sales volume.
Telesales
Calling target audience to offer goods or services.
Tele Survey
Calling to survey customer satisfaction or target audience opinions as required.

Database Rental Service

The most database rental and management services with D2B business. Specific to every detail as required. Variety of ways to reach the target audience. Reduce costs and save time to maximize your revenue with comprehensive services.

Non-Voice Services (Online Services)

Non-Voice Services
Customer contact channels via online platforms, email, chat, and social network systems (Facebook, Line).
Order Processing Online
Online order taking center.
Complaint Handling Online
Technical Support Online
Customer Service Online
Online after-sales service center.
AI Chat Bot
providing various services through the system.

Facilities Rental Service

Providing modern office space and contact center system with various equipment and facilities for call center work.

Inbound Services

General Services Information
Service center providing general information related to goods and services, appointment scheduling, queuing and registration for various activities.
Help Desk
Service center providing how to use goods and other products.
Complaint Handling
Complaint center related to goods and services.
Order Taking
Telephone and online order taking center

Outbound Services

Telemarketing
Calling target audience to present, invite and provide primary information about goods and services or renew the membership of such goods and services to increase sales volume.
Telesales
Calling target audience to offer goods or services.
Tele Survey
Calling to survey customer satisfaction or target audience opinions as required.

Non-Voice Services (Online Services)

Non-Voice Services
Customer contact channels via online platforms, email, chat, and social network systems (Facebook, Line).
Order Processing Online
Online order taking center.
Complaint Handling Online
Technical Support Online
Customer Service Online
Online after-sales service center.
AI Chat Bot
providing various services through the system.

Data Cleansing Service

Checking and removing duplicate information
Adding missing details, for example name and surname, date of birth phone number, postal codes, etc.
Identifying and correcting the irrelevant, inaccurate, incomplete or outdated information.

Database Rental Service

The most database rental and management services with D2B business. Specific to every detail as required. Variety of ways to reach the target audience. Reduce costs and save time to maximize your revenue with comprehensive services.

Facilities Rental Service

Providing modern office space and contact center system with various equipment and facilities for call center work.

How is a Call Center Good to Your Business?

Call centers will greatly improve your business. Due to current business competition, effective customer communication is extremely important which every business must consider. However, if communication is not effective, it could cause many other problems, for example inaccurate information, non-standard services or non-covered services. Such problems will lead to the great losses.

For this reason, call centers are another channel to alleviate your business safety risk and also grow your business sustainably. Thailand Yellow Pages is the professional outsource call center service provider and the efficiency business of systems and services acceptable to various organization customers in both large and small organizations.

Why Choose Our Outsource Call Center Service?

Professional Management Team
Our outsource call center has the management teams and personnel with experience in call center business management, including personnel training to work systematically and effectively. Such training reduces employee turnover problems as well as the endless problems of recruiting and training new employees.
Global Standard Call Center System
Our outsource call center uses the world-class standard call center system (Avaya System) including the customer data security standards. No need to invest in call center systems, whether hardware or software.
Backup System
Our outsource call center has a back-up power system for customers for up to 72 hours including an alternate site. Even if there is an emergency situation such as a power outage or riot, we can make your business operate continuously.

Contact us

Teleinfo Media Public Company Limited, Ramkhamhaeng Office

No. 390 1st Floor, ABC World Building, Soi Ramkhamhaeng 30, Hua Mark Subdistrict, Bang Kapi District, Bangkok metropolitan 10240
02-262-8888 ext. 8463 (Khun Thanapong)
02-262-8888 ext. 8486 (Khun Pinmanee)
@tmccontactcenter
sales_occ@teleinfomedia.co.th
www.tmccontactcenter.com

TMC Outsourced Contact Center A Complete and Standard Outsourced Contact Center Service Provider